Preparation for the examination
Some examinations require a special diet or pre-examination preparation. When you make your appointment this information will be given to you. If you are unsure if you need preparation for your examination, or are unsure how to go about the preparation, please don't hesitate to ask the reception staff.
Who will do your examination?
Your examination will be performed by a Radiologist (a Doctor who specializes in medical imaging), a Radiographer (a specially trained X-ray technician) , or a Sonographer (a technician with ultrasound training)
After your examination
After your examination the Radiologist or Radiographer will let you know whether you need to wait, or if your examination is completed.
If you are asked to wait in the changing cubicle, please don't get changed unless advised to by the Radiographer.
Once the Radiographer has seen your X-ray films, if they require any additional films, they may ask you to return to the X-ray room.
A fee is payable for most examinations. In most cases you will have been quoted the examination charge. Payment for your examination is expected on the day unless you have received prior approval from your insurance company and therefore they will pay us if you send the account to them with your prior approval number.
Your examination report
The Radiologist sends a written report on your films or ultrasound to the person who referred you for the examination. This report will be sent electronically, by fax or by mail as the referrer has requested.
You should contact your referrer and discuss the examination report with them.
Storing your films
On most occasions you will be able to take the CD away with you when you finish your appointment. Please arrange with our receptionist if these need to be sent to your specialist. Please keep them safely, as they may be useful to compare with future studies.
If you are coming for an examination and have films at home of the same body area, please ask the receptionist (when you make your appointment) whether you should bring them with you.
Mokoia Radiology practice is smoke-free.
We cannot accept responsibility for your valuables. Please leave them at home or take them into the examination room with you.
Our aim is to minimize your exposure to X-rays. If you think you could be pregnant, and are to have a study using X-rays, please discuss this with the Radiographer or Radiologist.
Our modern equipment is not affected by cell phones. However, as a courtesy, please do not use your cell phone during your examination.
Comments, Compliments and Complaints
We value your comments. We regularly send surveys to our patients. The computer generated surveys are randomly generated. If you do receive a survey request, we would appreciate your comments. These help us to determine if we are meeting our desired standard of care and service to you.
If you wish to discuss the service you did or did not receive, please contact us so we can discuss this with you. We also provide comment cards for your response at all of our branches, located in the waiting rooms.